Refund Policy

• Full Refund: Cancellations made at least 48 hours before the scheduled departure date are eligible for a full refund with no additional charges.
• Non-Refundable: Reservations cannot be canceled within 24 hours prior to the scheduled departure date. Cancellations within this period are non-refundable.

Privacy Policy for Customer

Blu Seasons Marine recognizes the importance of protecting your personal data. This Privacy Policy explains our practices regarding the collection, use, and disclosure of personal data, along with other rights of Data Subjects under Personal Data Protection Laws.

Collection of Personal Data

We collect your personal data directly from you, including:

• Account registration details
• Phone number
• Email address
• Facebook or Google login information

Types of Data Collected

1. Personal Data: Name, surname, age, date of birth, nationality, ID, passport, etc.
2. Contact Information: Address, phone number, email, etc.
3. Account Details: Username, password, transaction history, etc.
4. Transaction & Financial Data: Purchase history, credit card details, bank account, etc.
5. Technical Data: IP address, Cookie ID, activity logs, etc.
6. Additional Data: Photos, videos, and other data considered personal under the law.

Children

If you are under 20 or have legal restrictions, we may require parental consent to collect, use, or disclose your personal data as applicable by law. If we discover any personal data collected without parental consent, we will take steps to remove it.

Storage of Data

We store your data in both hard and digital copies, using:

• Third-party server services within Thailand

Use of Data

We use collected data for:

• Account creation and management
• Product and service provision
• Product or service improvement and user experience enhancement
• Organizational information sharing and management
• Marketing and promotional activities
• After-sales service and user feedback collection
• Payment processing
• Compliance with Terms and Conditions and applicable laws

Disclosure of Personal Data

We may share your data under these conditions:

1. Within Our Organization: For product or service provision and development.
2. Service Providers: For services like payment processing, marketing, and product development, subject to their privacy policies.
3. Business Partners: To coordinate product or service availability.
4. Law Enforcement: When required by law or upon valid requests from authorities.

For transfers from the European Economic Area (EEA) to other jurisdictions, we ensure compliance with the General Data Protection Regulation.

Data Retention

Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this policy, or as legally required. Once no longer necessary, data will be deleted, destroyed, or anonymized.

Data Subject Rights

Under the Personal Data Protection Laws, you have rights to:

1. Withdraw Consent: Withdraw any consent given for data processing, unless restricted by law or contractual obligations.
2. Data Access: Access your data and request copies.
3. Data Portability: Obtain your data in a usable format or transfer it directly to another controller if feasible.
4. Object to Processing: Object to data collection, use, or disclosure under specific circumstances.
5. Data Erasure: Request deletion or anonymization of your data if no longer necessary or if unlawfully processed.
6. Suspend Processing: Request data processing suspension under specific conditions.
7. Rectification: Update or correct any inaccurate data.
8. Complaint Lodging: Lodge a complaint with relevant authorities if you believe your data rights are violated.

For EEA residents, you have additional rights and may lodge a complaint with your local data protection authority.

To exercise these rights, contact our Data Protection Officer as listed below. We aim to respond to requests within 30 days. If a request is denied, we will provide a reason.

California Consumer Privacy Act (CCPA)

For California residents, Blu Seasons Marine respects the CCPA and provides the following rights:

1. Right to Notification: Information on categories of data collected, sources, third-party disclosures, and purposes of collection.
2. Right to Request Personal Information: Request details about collected data and disclosures over the past 12 months.
3. Right to Request Data Deletion: Request deletion of collected personal data.
4. Right to Non-Discrimination: No discrimination for exercising CCPA rights.
5. Right to Opt-Out: Right to opt-out of data sale, though Blu Seasons Marine does not sell personal data.

Advertising and Marketing

We use data to enhance marketing through platforms like Google and Facebook. Advertisements may be personalized, but we do not use automated decision-making without human oversight.

Cookies

We use cookies to personalize content and improve experience. You may block cookies via browser settings.

Data Security

We implement strict security measures to protect your data, including administrative, technical, and physical safeguards.

Data Breach Notification

We will notify the relevant authorities within 72 hours of a data breach involving risk to your rights and freedoms. You will also be informed without delay if the breach poses a high risk.

Changes to This Privacy Policy

We may update this policy periodically, and changes will be posted on our website.

Contact Information

For questions or to exercise data rights:

Data Protection Officer
Blu Seasons Marine
6/204 M.6, Kathu Sub-District, Kathu District, Phuket 83130
Email: info@bluseasonsmarine.com
Website: www.bluseasonsmarine.com